Human Services Aide I - Bilingual (English/Spanish) - Extra Help

  • Sonoma County, CA
  • Santa Rosa, California
  • Mar 04, 2019
Variable Shift Human and Social Services Public Health
  • Salary: $36,274.14 - $44,100.85 Annually

Job Description

Position Information

Join the Human Services Departmentas a Bilingual Human Services Aide I

Starting salary up to $21.13*/Hour
plusan additional $1.15/Hour bilingual premium pay

NOTE: This recruitment is being conductedfor Extra Help positions only. If you are interested in being considered for a regular position, you will need to applyto the separate, concurrent recruitment.

Sonoma County's Human Services Department (HSD) seeks highly qualified candidates to fillmultiple fluent bilingual Human Services Aide Ipositions in their Economic Assistance and Employment & Training Divisions.
These positions willprovide routine, non-technical assistance and supportive services to clients and staff, and act as liaisons between professional staff, disadvantaged individuals, and groups in the community. Typical duties include:
  • Greeting clients andassistingthem with questions, as well as the completion of forms and applications
  • Evaluating client service needs; providing information and guidance regarding various services and resources
  • Scheduling clients for meetings, workshops, and/or trainings
  • Entering client information into databases and spreadsheets; generating receipts and reports
  • Translating documents and conversations
The ideal candidate will possess:
  • Experience working with a diverse cultural and socioeconomic population
  • Exceptional customer service skills, withan ability todiffuse stressful interactions
  • A high degree of proficiency with word processing, spreadsheets, and database programs
Fluent (reading, writing, and conversational) Spanishability is required for these positions. Applicants who do not indicate they possess this skill will not be considered for this recruitment. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of bilingual work. Bilingual premium pay is an additional $1.15 cents per hour on top of the hourly pay rate.

HSD's Economic Assistance Division

The Economic Assistance Division provides members of our community with access and assistance to Federal, State, and County programs, such as Medi-Cal, CalFresh (formerly Food Stamps), the County Medical Services Program, and General Assistance. More information about the Divisionmay be found on their website .

HSD's Employment & Training Division

The Employment and Training (E&T) Division helps individuals and families with job search, financial assistance, and employment and training services.E&T also assists employers in finding qualified workers and supports workforce development through community partnerships and Job Link, a Sonoma County Workforce Investment Board job center. Additional information about the E&T Division can be found on their website .


Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis.Extra-help employees who meet the eligibility requirements may qualify for aCounty contribution towardmedical coverage.


Minimum Qualifications

Education: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. The ability to read and write English and make arithmetic calculations for successful job performance. Completed coursework or training in sociology or psychology is desirable.
Experience:Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, recent experience, either paid or unpaid, in working with the problems of poverty and understanding various aspects of ethnic and cultural differences would provide such an opportunity. Experience performing customer service and/or clerical duties is desirable.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Special Requirement: Designated positions will require the ability to speak and write a specified foreign language in addition to English.

Knowledge, Skills, and Abilities

Working knowledge of: needs, problems, attitudes and behavior patterns of persons with varying socio-economic issues and backgrounds, and of the total community.
Knowledge of: cultural and human behavior to effectively deal with ethnically diverse clients and professional staff modern office procedures and practices.
Ability to: relate well to a wide variety of members of the community, including those with mental health or chemical/alcohol dependency challenges, and to representatives of public and private organizations providing services; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with legal and family problems; learn the policies, procedures and services of the Human Services Department; learn and apply standards of client confidentiality; understand and act upon mandated child abuse reporter regulations; operate modern office equipment, including copiers, fax machines, printers, and computers; performing data entry using basic keyboarding skills; read and write English and make arithmetic calculations; communicate effectively both verbally and in writing and to understand and follow oral and written instructions.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Jobwith the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities which relate to this position to ensure satisfaction of the minimum qualifications for this position.Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration.


A background investigation is required prior to employment.Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation.Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy.Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


Applications are accepted on-line at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information.

HR Analyst: JL
HR Technician: RR