FIRE DISPATCHER II

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Mar 05, 2019
Full Time Dispatch and Telecommunications Fire and EMS Public Safety
  • Salary: $52,794.72 - $69,245.52 Annually

Job Description



FIRE DEPARTMENT

FILING PERIOD :
MARCH 5, 2019 AT 8:00 A.M. (PST) - CONTINUOUS

EXAM NUMBER :
32433F


TYPE OF RECRUITMENT :
DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY


This examination will remain open until the needs of theDepartment are met and is subject to close without prior notice.

Unclassified Service : Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam:
  • Unclassified employees who have attained permanent county status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.
  • Full-time employees in the unclassified service with at least six (6) months of full-time experience in the unclassified service at the time of filing.

Restricted to permanent employees of the Los Angeles County Fire Department who havesuccessfully completed their initial probationary period.

VERIFICATION OF EXPERIENCE :

NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED.

WITHHOLD INFORMATION :

Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they arewithin six (6) months ofmeeting the experience by the last day of filing; however, the names of suchemployees will be withheld from the certification list until the requiredexperience is fully met.

DEFINITION :

Receives requests for assistance and coordinates the dispatching of fire fighting or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.

CLASSIFICATION STANDARDS :
Positions allocable to this class receive technical and administrative supervision from a Supervising Fire Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from the Fire Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public and other emergency personnel.

Essential Job Functions
  • Transmits and receives coded and conventional messages, including 911 calls, to and from Fire stations and administrative, investigative, and field units via voice, digital, and video communication links.
  • Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies.
  • Provides pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch.
  • Uses the CAD system to determine the identity and availability of the nearest fire fighting, rescue, or paramedic unit.
  • Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested.
  • Monitorsthe selection of transmitter and receiver sites and overrides as necessary.
  • Operatescomputerized telephone equipment that enables dispatchers to maintain communications with public safety agencies, private safety agencies, and non-emergent agencies.
  • Operates various systems which activate the Countywide and alphanumeric paging systems.
  • May operate communications equipment in a mobile command post during emergency operations such as large incidents or natural disasters.
  • Performs flight following and tracking of all aircraft resources within the Department as well as those from outside agencies assigned to incidents within the Department's jurisdiction.
  • May train dispatcher personnel in basic communication center operations in accordance to existing policy and procedure.

Requirements
SELECTIONREQUIREMENTS :
One year of experience as a Fire Dispatcher I* in the service of the Los Angeles County Fire Department.

TYPEWRITING SKILL REQUIREMENT :
Ability to type at the rate of 30 net words per minute.

REQUIRED CERTIFICATE(S) :
A Los Angeles County Fire Department 120-Hour Emergency Medical Dispatcher (EMD)** certification of completion.

A Los Angeles County Fire Department 500-Hour Call Taker** certificate of completion.

A Los Angeles County Fire Department 160-Hour Telephone Radio Operator** certificate of completion.

LICENSE :
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carryout job-related essential functions.

PHYSICAL CLASS :
2 -Light: Physical effort which may include occasionallight lifting to a 10 pound limit, and some bending, stooping or squatting.Considerable walking may be involved.

SPECIAL REQUIREMENT INFORMATION :
*To qualify, applicants must hold or have held the County job title of Fire Dispatcher I with the Los Angeles County Fire Department for the one (1) year period of time.

**A copy of the certificate of completion for the required training course(s) must be attached to the online application at the time of filing or within fifteen (15) calendar days of submitting an online application .

SUPPLEMENTAL QUESTIONNAIRE :
The acceptance of your application depends on whether you haveclearlyshown that you meet theSelection Requirements. Please fill out your application andsupplemental questionnairecompletely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, description of work performed, total number of hours worked (full orpart time) and salary earned. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process.

Additional Information

EXAMINATION CONTENT :
This examination will consist of two (2) parts:


PART I: An evaluation of experience, weighted 50%, assessing General Technology, Geography/Mapping, Dispatching, and Dispatch Specific Equipment based on supplemental questionnaire responses.

PART II: An Appraisal ofPromotability,weighted 50%, assessing Professional/Technical Expertise, Work Skills, and Communication Skills.

APPLICANTS MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

Note:Test invitation letters and other correspondence will be sent electronically to the e-mail address provided on the online application and also to the applicant's user account "inbox" at http://www.governmentjobs.com/careers/lacounty . It is important that applicants provide a valid e-mail address. The applicant's e-mail address must be able to receive e-mail notifications from fire.lacounty.gov. Please add Fire-Examination@fire.lacounty.gov and info@governmentjobs.com to your e-mail address book and list of approved senders to prevent e-mail notifications from being filtered asspam/junk/clutter mail.

Candidates should also log into their governmentjobs.com account and under their profile, review their inbox for notifications. For specific information on how to access your inbox, please check the governmentjobs.com frequently asked questions.

Notice of Non-Acceptance and Final Results letters will be sent by U.S. mail. Test scores cannot be given over the phone.

ELIGIBILITY INFORMATION :
The names of the candidates receiving a passingscore in the examinationwill be placed on the eligibleregister in the order of their score group for a periodof twelve (12) months following the date of promulgation.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

SPECIAL INFORMATION :

BACKGROUND CHECK INFORMATION :

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed .

Candidates who are extended a conditional offer of employment will be required to complete a criminal background check, including a fingerprint scan. A candidate with a conviction history which has a direct and adverse relationship with the duties of the Fire Dispatcher II position may have his or her conditionaloffer of employment rescinded and be removed from the certification list pursuant to Civil Service Rule 6.04.

AVAILABLE SHIFT :
Any Shift - Appointees must be willing to work any shift, including evenings, nights, weekends and holidays.

VACANCY INFORMATION:
The eligible register resultingfrom this examination will be used to fill Fire Dispatcher II vacanciesin the County of Los Angeles Fire Department, as they occur.

APPLICATION AND FILING INFORMATION :
Applications must be filed online only. We must receive your online application by 5:00 p.m. (PST), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button, when it becomes available, at the top right of this posting. You can also track the status of your application using this website. If you are unable to access the website, you may enter the following link to access your profile: http://www.governmentjobs.com/careers/lacounty .

NOTE:We must receive all required documents, if any, by 5:00 p.m. (PST), on the last day of filing. Please check your application to ensure that thedocuments are uploaded by logging on to County of Los Angeles Department of Human Resources website and reviewing your submitted application. Applicants must submit all documents to be considered (official diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumesmay be uploaded as attachments to the online application, resumes cannotbe accepted in lieu of completing the online application. If you are unable to attachdocuments, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax the documents to (323) 264-7159at the time of filing or within fifteen (15) calendar days of submitting your online application. Failure to provide the documentation will result in application rejection . Please include your Name, the Exam Number, and the Exam Title on the faxed documents.

The acceptance of your application depends on whether you haveclearlyshown that you meet the Selection Requirementsand you have completely filled out your application. Please fill out your application and the supplemental questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, total number of hours worked (full or part-time), and description of work performed. Provide any relevant job experience and training in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process.

IMPORTANT NOTE :
Please note that ALL information included in the application materials is subject toVERIFICATIONat any point during the examination and hiring process, including after an appointment has been made.FALSIFICATIONof any information may result inDISQUALIFICATIONorRESCISSION OF APPOINTMENT. UtilizingVERBIAGEfrom Class Specification andMinimum Requirements serving as your description of dutiesWILL NOTbe sufficient to demonstrate that you meet the requirements. Doing so may result in anINCOMPLETE APPLICATIONand you may beDISQUALIFIED.

ADDITIONAL INFORMATION REGARDING ONLINE FILING :

SOCIAL SECURITY NUMBER :
It is important that you provide your own Social Security Number (SSN) at the time of filing to ensure your application is processed accurately. Please include your SSN for record control purposes. Federal law requires that all employed persons have a SSN.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES :
For applicants who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County by visiting http://www.colapublib.org/libs .

NO SHARING OF USER ID, E-MAIL, AND PASSWORD :
If you do not already have an account/profile with the County of Los Angeles, you will need to create one. All applicants must file their application online using theirownuser ID and password. Using someone else's user ID and password may erase the original candidate's application record.

ADA Coordinator Phone:(323) 838-2239
Teletype Phone:(800) 735-2922
California Relay Services Phone:(800) 735-2922
Department Contact Name:Fire Examination Section
Department Contact Phone:(323) 838-2239
Department Contact Email: Fire-Examination@fire.lacounty.gov
Department Contact FAX: (323) 264-7159


Closing Date/Time: