Assistant General Manager, External Affairs

  • BART
  • Oakland, California
  • Apr 23, 2019
Full Time Administration and Management

Job Description

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.


External Affairs Executive Office

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2019 current employee cost $147.14 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

Non-represented Pay Band 14 ($170,533 - $264,330) Expected salary range will be between $225,000-$235,000

Posted Date

April 3, 2019

Closing Date

Open Until Further Notice

Reports To

G. Crunican, General Manager

Days Off

Saturday and Sunday

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

The Assistant General Manager, External Affairs provides strategic leadership and direction of long and short-term plans of the Office of External Affairs, which includes Community and Government Relations, Communications, Marketing and Research, and Customer Services. The AGM, External Affairs directs key interactions including those with community, state, and federal government representatives; existing and prospective customers; the media; and the public at large. The role is the District's primary resource on issues relating to stakeholders outside the agency, providing leadership and management oversight and directing external communications and advocacy with community and government officials at all levels regarding funding, service, and related issues.

Essential Job Functions

1) Oversees the development and implementation of goals, objectives, policies and priorities for the Executive Office, and oversees their implementation.

2) Provides leadership in developing and executing plans to increase ridership, including identifying and addressing issues of interest and concern to customers.

3) Provides strategic leadership in the execution of long and short-term plans as they relate to legislation at both the state and federal level that affects the transportation industry, especially in funding and related areas at both the state and federal level.

4) Establishes, within District policy, appropriate Executive Office service and staffing levels and monitors and evaluates the efficiency and effectiveness of the departmental practices and procedures. Allocating the resources necessary to direct and implement changes needed.

5) Promotes effective use of media in public communications, as well as strong working relationships with mass media outlets in furtherance of BART's interests.

6) Conceives and carries out a comprehensive program of customer services.

7) Brings knowledge of transportation and transit funding and policy issues and mechanisms at the local, regional, state and federal level in order to manage the District's capital grant and state and federal legislative programs.

8) Brings a broad range of external relationships with stakeholders and decision makers that are important to BART. Has experience building coalitions and working with a group of elected officials, community leaders and the public to support transit projects and to enhance the District's relationships with external partners.

Minimum Qualifications

A Bachelor's degree in business administration, public administration or a closely related field from an accredited college or university.

Seven (7) years of (full-time equivalent) verifiable experience in planning, marketing or government/public relations program administration which must include at least four (4) years of management responsibility and experience in working with the legislative process at either the local, regional, state or federal level.

Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

External applicants may only apply online, at  Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.   

Current employees are strongly encouraged to apply online, either at, or on WebBART.  Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. 

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at

Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Please note that any job announcement may be canceled at any time.


When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at , between the hours of 8:15am - 5:00pm, Monday- Friday.