Director of Technical Infrastructure

  • City of Seattle, WA
  • Seattle, Washington
  • May 22, 2019
Full Time Administration and Management
  • Salary: $102,458.16 - $169,023.59 Annually

Job Description

Position Description

If you are looking to navigate new challenges in the IT arena ... we would like to bring your experience and leadership to Seattle IT! We are seeking the unique individual with demonstrated leadership experience; ability to develop meaningful and collaborative partnerships; has the willingness to initiate changes to well-established ways-of-working; the energy to engage, mobilize, support and guide a professional technical staff; a track record of technical competency; and the management acumen and skills to efficiently operate in a complex government environment.

Department Overview
The City of Seattle is seeking qualified candidates for the position of Director of Technical Infrastructure with Seattle Information Technology (IT).

As a city, Seattle is known as a progressive leader in technology, innovation and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization's workforce plays a critical in making this possible.

Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 700+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow.

Job Responsibilities

Position Overview
The Director of Technical Infrastructure position serves as the executive staff member responsible for all primary communications networks that provide public safety and constituent access to and from City government; the telephone system, the data network, and Public Safety Radio System, and driving to build a Best-in-Class Digital Service Delivery team. This is a hands-on position responsible for managing and maintaining the computing and telecommunications infrastructure throughout the City. The Technical Infrastructure team is responsible for sustaining the City's computing and network systems, including but not limited to Active Directory, AWS, VMWare hosts, Storage Area Networking, Physical and Virtual Windows Services, switches and routers as well as underlying infrastructure technologies, ensuring systems operate at maximum availability 24x7. The team is made up of several units including the Radio Network, Communications Shop, Telephone Services, Data Network Services, Technology Integration unit and Operations Support.
This Executive position reports to the Chief Technology Officer and is a member of the Department's Executive Leadership Team. This Director manages 8 direct reports who direct a full-time staff of 70 technology professionals and various contractors.
This position is responsible for the following body of work:
  • Daily oversight and operations of the work unit.
  • Direct the planning, development, implementation, management and maintenance of highly significant City programs such as telephone services, data network and regional programs including the regional radio program for emergency management.
  • On a fast-tracked basis and in a phased implementation approach, deploy modern Unified Communication infrastructure. All efforts to significantly reduce implementation and operational costs and creating learning opportunities for existing IT staff to transition to any new technologies.
  • Direct the activities of the technical experts and serve as senior technical consultant on a highly diverse set of IT and financial disciplines including the 800 MHz radio system, 911 dispatch systems, data networking, server management, telephone network, fiber optic systems, SONET systems, Call Center technology and wireless technology.
  • Implement modern Identity Management tools and practices, while automating repetitive high-volume tasks.
  • Develop and execute program policies and allocate program resources.
  • Monitor, manage and maintain the computing and telecommunications infrastructure resilience, capacity planning, as well as security design and implementation.
  • Ensures the highest levels of database server performance and stability through monitoring, optimization, and disaster recovery planning.
  • Ensures the highest levels of database server performance and stability through monitoring, optimization, and disaster recovery planning.
  • Participate and coordinate with other jurisdictions in the areas of the Regional 800 MHz Radio Network, the Internet service collaboration with King County, University of Washington and involvement with the City's fiber partnership.
  • Responsible for establishing policies relative to the construction and operation of the City's data network and providing leadership to a myriad of cross divisional teams including the internet infrastructure team, infrastructure management board and the technology council.
This position is critical to the day to day operations of the City in the areas of telephone, data network, electronic communications backbone and regional radio infrastructure. The position is on-call 24/7 and the deliverables from each of the programs and work units are fundamental to the City's ability to function. The breadth of impact this position has affects the means by which residents and government interact, City departments conduct their business and public safety is provided.


NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.
  • Bachelor's degree in computer science, information technology, business or public administration, or a closely related field.
  • Extensive professional technology related experience and, five years in management/supervisory role responsible for large-scale electronic operations, systems development and technology policy similar in size and complexity to the City of Seattle.
  • Demonstrated experience in a workplace that values diversity.
  • Demonstrated successes in improving performance of large organizations through implementation of standard methods and best practices.
  • Solid foundation in principles of hardware, software, communications and applications; firm understanding of architectures and standards; understanding of future technology similar, but not limited, to agencies including utilities, public safety, and general government and/or public sector agencies.
  • Experience in a complex environment with rapidly changing technological needs, multiple sources of funding, multiple services contracts, and multi-agency contacts.
  • Experience managing highly visible programs in a political environment.
  • Ability to interact effectively with elected officials, technology professionals, community groups and media.
  • Excellent oral and written communication skills; strong customer services skills.
  • Managerial problem-solving and analytical skills.
  • Ability to work creatively and quickly within the structure of the public sector.
  • Experience leading activities of professional technology staff.
  • Practical change management experience.
  • Highly developed written and verbal communication skills.
  • Prior experience in leveraging performance management to create high productivity teams.
  • Demonstrated experience to presenting to an organization's senior leadership.
  • Seasoned facilitator of discussions amongst diverse stakeholders.
NOTE: Submit cover letter and resume along with NeoGov application.
NOTE: Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle's Fair Change Employment Ordinance SMC 14.17. Background investigation may include CJIS certification conducted under the purview of Seattle Police Department.

Additional Information

Desired Qualifications:
  • Master's degree in computer science, information technology, business or public administration.
  • Experience with information technology operations (computer services or networking), or application development and implementation, ideally including public safety, utility, general government and/or public sector agencies.
  • Ability to function in a collaborative environment with ability to develop broad-based support for change.
  • Collaborative management skills and philosophy.
  • Experience developing and defending a fiscally responsible budget.
  • Prior experience of building programs and initiatives using design thinking principles.
  • Prior experience building programs and initiatives using systems thinking principles.
To perform the job successfully, an individual should demonstrate the following behaviors:
  • Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity.
  • Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
  • Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges.
  • Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
  • Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team.
  • Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.
Special Conditions:
  • Ability to work non-business hours.
  • Ability to work On-call.
  • Occasional travel to offsite facilities and remote locations may be necessary.
The City of Seattle offers an excellent benefit package. This includes an option of four medical plans, two dental plans, vision care, and membership in the City's Employee Retirement System. Employees are afforded ten paid holidays plus two personal holidays; vacation and sick leave hours accrue with service time; this position is eligible for Executive and Merit Leave. Additional benefits such as Life Insurance, Long Term Disability, Accidental Death & Dismemberment, Flexible Spending, Deferred Compensation, etc. are also available with minimal cost to employees.

Closing Date/Time: 6/18/2019 4:00 PM Pacific