Dispatcher

  • City of Sanibel
  • Sanibel, Florida
  • May 24, 2019
Full Time Dispatch and Telecommunications
  • Salary: $29,120.00 - $50,190.40 Annually

Job Description

Description

Under close supervision, performs specialized clerical and dispatching work for the city's law enforcement and non-emergency situations. Responsible for receiving, processing, and disseminating information in an accurate and timely manner to provide expeditious response to emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. Position is distinguished from a 911 Certified Operator which has greater responsibility, experience, and attainment of required certifications.

Duties

Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages.

Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts.

Prepares, types files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits.

Handles public walk-in inquiries at police department.

Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes.

Monitors, sends, receives and distributes teletype information.

Performs routine checks on emergency and general alarm equipment, activates alarm systems.

Required Education, Experience, License, Registration, and Certification Qualifications

High school diploma or GED; and two years documented computer use in an office environment with two years multi-line phone experience documented by work history. Will be required to successfully complete the Public Safety Telecommunicator Training Program with the ability to obtain State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification within six (6) months of hire or as quickly as the class schedule permits. Must be able to work nights, weekends and holidays.

Supplemental or Additional Information

Knowledge of City streets and local area.

Knowledge of City streets and local area.

Knowledge of general office practice, procedures and equipment.

Knowledge of teletype, radio, computer, emergency alarm equipment and ten codes and signals.

Ability to accurately record and communicate messages on the phone.

Ability to follow complex oral and written instructions.

Ability to speak clearly and concisely on telephone.

Ability to think clearly and logically under stress.

Skill in operating telephone and emergency communications equipment.

Ability to operate in a Microsoft Windows environment