IT Application Analyst Senior (Salesforce Admin.)

  • City of Austin, TX
  • Austin, Texas
  • May 24, 2019
Full Time Information Technology and Communication Services

Job Description

Posting Title IT Application Analyst Senior (Salesforce Admin.)
Job Requisition Number AE501912
Position Number 100540
Job Type Full-Time
Division Name Customer Energy Solutions
Minimum Qualifications
Education and/or Equivalent Experience:
  • Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience.
  • Experience may substitute for education up to four (4) years.

Licenses or Certifications:
  • None.

Notes to Applicants

This Business Intelligence Consultant will work in the Data Analytics Business Intelligence ( DABI ) group. This group is a part of the Customer Energy Solutions business unit. The DABI mission is to transform data into actionable and meaningful information to enable the best conditions possible for the business to make data-driven decisions, provide strategic counsel, and devise creative solutions at Austin Energy.

You will develop, implement, configure, support, evaluate, and recommend software systems for solutions. You will also gain and use advanced and comprehensive knowledge of business functions and information technology.

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment.
Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application.
The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for the top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference.

Candidates selected for interview(s) may be required to complete an assessment(s) approved by Municipal Civil Service process, Rule 4.

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

Shift may change according to departmental needs.
Work hours may include after hours, holidays, and weekends.
Additional hours may be required to work outside of regular schedule.

The top candidate will be subject to a minimum 10 year criminal history background check.

Exempt employees are salaried employees and, except as provided, are not eligible for overtime compensation.
Non-exempt employees will be compensated for any additional hours worked when such compensation is required by law.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initia

Pay Range

Monday - Friday.
8:00 A.M. - 5:00 P.M.

Work hours may include after hours, holidays, and weekends.
Additional hours may be required to work outside of regular schedule.

Job Close Date
Type of Posting External
Department Austin Energy
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Technical
Location 811 Barton Springs Rd Austin, TX 78704
Preferred Qualifications
  • Certified Salesforce Administrator
  • 1 year experience working in the Market Cloud platform.
    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Researches, analyzes, architects, develops, implements and configures technological solutions.
  • Administers, monitors, and maintains one or more IT systems.
  • Investigates and analyzes complex business requirements.
  • Provides impact analysis and recommends appropriate solutions.
  • Identifies opportunities for asset reuse across multiple projects.
  • Responds to issues from the user community.
  • Prepares and maintains documentation related to the development and maintenance of systems.
  • Participates in the development of business process models and data flow diagrams for all levels of the organization.
  • Performs bug tracking and quality assurance tasks.
  • Develops and maintains disaster recovery plans.
  • Develops and/or delivers training.
  • Creates and prepares reports and analysis.
  • Installs new software releases and/or upgrades.
  • Establishes IT policies, procedures and security requirements.

    Responsibilities- Supervision and/or Leadership Exercised:

    • May provide technical or project leadership, training, and technical guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of existing IT systems and their relationships to each other and interfaces to outside systems
  • Knowledge of IT policies, procedures, and security requirements
  • Knowledge of database design principles
  • Knowledge of creating process models and data flow diagrams
  • Skill with computers and computer systems
  • Skill in analyzing information and evaluating alternatives
  • Skill in documenting and maintaining application and process or configuration information
  • Skill in providing system/application administration
  • Skill in identifying complex problems and reviewing related information
  • Skill in developing, prioritizing, organizing and accomplishing specific goals and plans
  • Skill in using a structured query language
  • Skill in providing mentoring, guidance, and training of personnel
  • Skill in coordination of activities of others
  • Ability to serve as a technical lead for development and support of one or more IT systems
  • Ability to apply analytical reasoning to complex problems
  • Ability to multitask and to work effectively in a team or as an individual contributor
  • Ability to communicate effectively orally and in writing
  • Ability to meet deadlines and effectively communicate the status of assignments

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* Do you meet the minimum qualifications for this position? Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience. Experience may substitute for education up to four (4) years.
  • Yes
  • No
* Describe how you meet the minimum qualifications for this position. Include your education and relevant experience.
(Open Ended Question)
* Do you currently hold a Salesforce Administrator Certification?
  • Yes
  • No
* How long have you held your Salesforce Administrator Certification?
(Open Ended Question)
* Do you have 1 year of experience working in Marketing Cloud platform?
  • Yes
  • No
* What are your salary expectations for this position?
(Open Ended Question)
* If selected as a top candidate, do you agree to a criminal background investigation?
  • Yes
  • No

Optional & Required Documents
Required Documents Optional Documents Cover Letter Resume