PUBLIC RESPONSE DISPATCHER I

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Jun 12, 2019
Full Time Dispatch and Telecommunications
  • Salary: $45,796.32 - $60,021.84 Annually

Job Description



EXAM NUMBER:
J2450I

FIRST DAY OF FILING:
JUNE 12, 2019 AT 8:00 AM (PT)

THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THE EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.

TYPE OF RECRUITMENT:
OPEN COMPETITIVE JOB OPPORTUNITY

DEFINITION
Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.

CLASSIFICATION STANDARDS
Positions allocable to the Public Response Dispatcher series are restricted to the Fire and Sheriff's Departments. Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level public response dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Public Response Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents in this class are required to serve a one-year probationary period.

Essential Job Functions
Transmits and receives coded and conventional messages to and from Sheriff's stations and administrative, investigative, and patrol units via voice and digital communications.

Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required.

Evaluates, selects, and acts upon the most urgent multiple messages received from field units and re-establishes contact with bypassed units in order of apparent urgency.

Expedites emergency radio traffic between stations and field units by coordinating assistance response of personnel and equipment through the selection and utilization of communication channels that best meet the needs of the specific situation.

Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and monitor to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.

Analyzes the response for compatibility with the request and relays it to the requesting field unit.

Enters unit responses and clearances into the Sheriff's Computer Aided Dispatch System.

Operates computerized telephone equipment at the Sheriff's Communication Center, which enables the Sheriff's Communication Center to maintain cold line communications with all Sheriff's stations, public safety agencies, private safety agencies, and non-emergent agencies.

Obtains information from alarm companies and sends incidents to the appropriate Sheriff's station; and obtains information for all County alarms and makes proper notifications.

Broadcasts information over radio or telephone lines using the proper dispatcher terminology.

Performs other related duties, as required.
Requirements
SELECTION REQUIREMENTS
Graduationfrom a U.S. high school or evidence of equivalent*, or have passed the GED, TASC, HiSET, or CHSPE indicating high school graduation level, or have attained a two-year, four-year degree* or higher from an accredited college or university.

TYPEWRITING SKILLS
Ability to type at the rate of 30 net words per minute.

LICENSE
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS
Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

SPECIAL REQUIREMENT INFORMATION

Successful completion of the mandatory Department sponsored in-service POST Public Safety Dispatcher Course and the Sheriff's Communication Center Public Response Dispatcher Training program are required prior to final appointment.

*To determine if the diploma is equivalent to those of U.S. high schools, the foreign transcripts (high school, college or university) must be evaluated by one of the approved organizations listed on the State of California's Commission on Teacher Credentialing website, http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf or the National Association of Credential Evaluation Services, http://www.naces.org . These organizations are private enterprises who charge a fee for their services.

ALL APPLICANTS MUST MEET THE EDUCATION REQUIREMENTS AT THE TIME OF FILING IN ORDER TO BE CONSIDERED FOR THIS EXAMINATION.

SUPPLEMENTAL QUESTIONNAIRE
As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait twelve (12) months from the date of the disqualification in order to reapply.
Additional Information
EXAMINATION CONTENT
This examination will consist of three (3) parts:

PART I
An Entry Level Dispatcher Selection Battery written test evaluating verbal, reasoning, memory, and perceptual abilities weighted 60%.

The Entry Level Dispatcher Selection Battery written test has been developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Individuals that have taken the P.O.S.T. Certified written test within the last 12 months may submit their test score for verification, in lieu of taking this written test.

Study guides are available to help candidates prepare for the written test. Copies may be downloaded from the California P.O.S.T. website:

http://lib.post.ca.gov/Publications/dispatcher_examinee.pdf

If you have taken and passed the California Commission on "Peace Officer Standards and Training's (POST) Entry-level Dispatcher Selection and Test Battery" for 1) the Law Enforcement Technician,2) the Public Response Dispatcher I,or 3) a written test from a State of California law enforcement agency within the last 24 months, your written test score from any one of these examinations may be transferred to this examination. To transfer your score, please advise the Professional Examinations Unit in writing at the time of filing.

If you wish to retake the test rather than transfer your score, THE LATEST WRITTEN SCORE WILL APPLY. All transferred test scores are subject to verification by POST's Standards and Evaluations Services Bureau.

ONLY THOSE CANDIDATES WHO PASS THE WRITTEN TEST WITH A SCORE OF 70% OR HIGHER WILL PROCEED TO PART II.

PART II
A qualifying performance typing test of 30 net words per minute will be administered to candidates who have NOT held a typing position in the service of the County of Los Angeles.

Applicants who do not pass their performancetyping test will be allowed one additional opportunity. You must keep your scheduled appointment. Applicants who fail to appear for the additional scheduled performance typingtest will not be allowed to reschedule for a make up test, and the original score will be the finaltyping score.

The following candidates are NOT required to take the County performancetyping test:

Candidates who, in the service of the County of Los Angeles, currently hold or have held a typing position that meets the minimum typing skill requirement of the subject examination.

Candidates who have taken and passed a Los Angeles County performance typing test administered by a County Department that meets the minimum typing skills requirement of the subject examination. Applicants MUSTattach a copy of the typing certificate to their application.

Candidates who possess a Certificate of Typing Proficiency issued by the Department of Human Resources (DHR) or issued by an organization with an established partnership with DHR such as the Los Angeles Unified School District that meets the minimum typing skill requirement of the subject examination. Applicants MUSTattach a copy of the typing certificate to their application.

ONLY THOSE CANDIDATES WHO PASS THEPERFORMANCETYPING TEST WILL PROCEED TO PART III.

THE WRITTEN AND PERFORMANCE TYPING TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

PART III
An interview evaluating general ability to perform the duties of the position weighted 40%.

CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

Invitation letters will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add ovmorale@lasd.org to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone.

ELIGIBILITY INFORMATION
The names of the candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the promulgation date. Applications will be processed on an "as-received" basis and promulgated to the eligible register accordingly.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

SPECIAL INFORMATION

SUCCESSFUL CANDIDATES MUST COMPLETE A THOROUGH BACKGROUND INVESTIGATION, INCLUDING FINGERPRINT SEARCH. Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation.

ZERO TOLERANCE POLICY IF HIRED
The Los Angeles County Sheriff's Department (Department) has a"zero tolerance"policy for its employees for the following:
  • use of narcotics, controlled substances, and/or prescription drugs without a prescription.
  • use of marijuana with or without a prescription.
Any employee found in violation of this policy will be subject to discharge.

VACANCY INFORMATION
The eligible register resulting from this examination will be used to fill vacancies at the Los Angeles County Sheriff's Department, Technology and Support Division, Communications and Fleet Management Bureau.

AVAILABLE SHIFTAny Shift
APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS.

APPLICATION AND FILING INFORMATION

APPLICATIONS MUST BE FILED ONLINE ONLY - APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED.

All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaireONLINEonly. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application.

Fill out your application and supplemental questionnaire completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process.

The acceptance of your application depends on whether you haveclearlyshown that you meet theSELECTION REQUIREMENTSand you have completely filled out your application.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PT, on the last day of filing.

IMPORTANT NOTES
  • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
  • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT .
  • Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED .
NOTE:Candidatesmust upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580at the time of filingor within fifteen (15) calendar days from the date of filing your online application . Failure to submit the required documentation will result in application rejection.Please include your Name, the Exam Number, and the Exam Title on the faxed documents.

SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

California Relay Services Phone:(800) 735-2922
ADA Coordinator Phone:(213) 229-1621
Teletype Phone: (213) 626-0251
Department Contact Name:Professional Examinations Unit
Department Contact Phone:(323) 526-5611
Department Contact Email: sheriffexamsunit@lasd.org


Closing Date/Time: