Eligibility Specialist Trainee or Eligibility Specialist I/II*

  • Trinity County Health and Human Services
  • Weaverville, California
  • Jun 25, 2019
Full Time Clerical and Administrative Support Human and Social Services Internship
  • Salary: $2,407.68 - $2,926.57 Monthly

Job Description

Position Information

The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social, and/or employment services; and perform related work as required.

Eligibility Specialist Trainee
The Eligibility Specialist Trainee is the classroom and on-the-job trainee level in the Eligibility Specialist series where emphasis is on learning the basic regulatory and statutory requirements of multiple public assistance programs. Incumbents may receive classroom instruction and/or on-the-job training prior to being assigned casework or tasks. Once incumbents are placed in a unit, they will continue to participate in on-the-job training and may be assigned a variety of duties, including some casework/tasks which will assist them in learning to determine initial and continuing eligibility for one or more public assistance programs. Incumbents work under close supervision to complete initial case functions as they continue to learn procedures and complex regulations and acquire the ability to apply the regulations during the training period. Trainees are given the opportunity to perform increasing levels of eligibility determination to prepare them for the entry-level Eligibility Specialist I classification.Incumbents are expected to progress to the entry-level Eligibility Specialist I upon satisfactory completion of one year as a trainee.Use of the Eligibility Specialist Trainee classification is optional, at the discretion of each County.

Eligibility Specialist I
The Eligibility Specialist I is the entry-level classification in the Eligibility Specialist series. Incumbents may have prior experience determining eligibility for loans, financial assistance, unemployment or veterans benefits, or publicly or privately funded health, counseling, or social services programs; completed initial classroom training provided as part of the Eligibility Specialist Trainee training program; or fulfilled the required level of education. Incumbents will be placed in a work team and initially may receive classroom instruction prior to being assigned casework and/or tasks. Incumbents will work under close supervision while learning to independently determine public assistance eligibility, and apply knowledge and skills learned from their training in completing eligibility tasks and applying complex regulations. As incumbents gain experience and work toward the journey level in the series, they are expected to work with more independence and have the ability to complete more complex tasks and/or handle larger client caseloads. Incumbents are expected to progress to the journey-level Eligibility Specialist II upon completion of one year of satisfactory performance in the entry-level Eligibility Specialist I classification.

Eligibility Specialist II
The Eligibility Specialist II is the journey-level classification in the Eligibility Specialist series. Incumbents demonstrate working knowledge of eligibility regulations, procedures, and eligibility software systems. Eligibility Specialist II incumbents handle more complex tasks and/or caseloads independently with consultation as needed by Eligibility SpecialistIIIsor Eligibility Supervisors. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level or if filled from the outside, require prior experience as an Eligibility Specialist, Eligibility Worker, or comparable position.

The class of Eligibility Specialist II is distinguished from the Eligibility Specialist I as the latter requires a higher level of consultation and supervision and is working toward achieving a working knowledge of program rules and regulations. The Eligibility Specialist II class is distinguished from the Eligibility Specialist III in that the latter class is assigned lead specialist duties or special assignments with a greater degree of independent judgment.

SUPERVISION EXERCISED AND RECEIVED
Incumbents in the Eligibility Specialist Trainee and Eligibility Specialist I/II classifications typically receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.

Minimum Qualifications

Eligibility Specialist Trainee

Pattern 1:
Two (2) years of full-time clerical experience involving public contact, interviewing, math computations, completion of forms or eliciting information from the public;
OR
Pattern 2: One year of full-time experience determining eligibility for loans, financial assistance, unemployment or veterans benefits, or publicly or privately funded health, counseling or social services programs;
OR
Pattern 3: Completion of sixty (60) semester or ninety (90) quarter college units.
Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two and a half (22.5) quarter units equals six months of experience.

Eligibility Specialist I

Pattern 1: One year full-time experience in an Eligibility Specialist Trainee classification in an Interagency Merit System (IMS) county;
OR
Pattern 2:One (1) year of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefitsandtwo (2) years of clerical work involving public contact;
OR
Pattern 3:Two (2) years of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits;
OR
Pattern 4:Four (4) years of full-time clerical work involving public contact, interviewing, math computations, completion of forms or eliciting information from the public;
OR
Pattern 5:Graduation from an accredited four-year college or university.Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two and a half (22.5) quarter units equals six months of experience.

Eligibility Specialist II

One (1) year full time experience in an Eligibility Specialist I classification in an Interagency Merit System (IMS) County;
OR
Two (2) years of full time experience determining eligibility for public assistance programs in a public human services agency.

While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.
For more information regarding the job of an Eligibility Specialist, you are invited to watch this job preview at: https://www.cpshr.us/videos/JobPreview/EligibilityWorkerJobPreview.wmv

To view the Eligibility Specialist Nature of Work Performed, Click Here

Supplemental Information

ADDITIONAL INFORMATION

  • A valid driver's license will be required at the time of appointment. Employees must provide proof of carinsurance, andmaintain insurance and driver's license in good standing for the term of their employment with the County. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
  • Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.
  • The rate of pay of a county employer shall correspond with the letters A, B, C, D, E, F, and G respectively, which denote the various steps in the salary range. Eligibility Specialist Trainee employees shall be eligible for advancement to the "F" step of their salary range ($3,072.87) upon completion of seven years continuous service andtwo and one halfyears at "E" step and completion of an appropriate performance evaluation. Employees shall be eligible for advancement to the "G" step ($3,226.53) of their salary range upon completion of ten years continuous service and three years at "F" step. The Board of Supervisors cannot hire abovethe E-step range.
  • *At the discretion of Trinity County Health and Human Services and with the approval of CPS HR Consulting, qualified candidates certified to the eligible list established by this exam may be appointed to the Eligibility Specialist I or II level if the appointee meets the Eligibility Specialist I or II minimum requirements. Salary for the I level is $2,530.51 - $3,075.84 and salary for the II level is $2,795.26 - $3,397.68. As referenced above, Step F for the I level is $3,229.64 and Step G is $3,391.12. Step F for the II level is $3,567.55 and Step G is $3,745.93.
  • Government agencies accessing US government information, whichincludes federal tax information, must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting, citizenship verification, and local law enforcement checks.Applicableagencies must conduct investigations during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.


VETERANS PREFERENCE
If you would like to request Veteran's preference points as part of the application packet, pleaseattacha copy of your DD-214 formto your application.


EXAMINATION INFORMATION
If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.


SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CPS HR Consulting at mss@cpshr.us or 916-471-3507 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.


ABOUT TRINITY COUNTY
Trinity County is in Northern California between Shasta County and the Northern Redwood Coast. The County is roughly the size of Vermont, and is home to the Shasta-Trinity Forest, which is the largest national forest in California. The 2.1-million-acre forest encompasses five wilderness areas, hundreds of mountain lakes and over 6,200 miles of streams and rivers, including Trinity Lake and the Trinity River. These beautiful bodies of water provide plenty of opportunity for water sports and adventure, such as fishing, gold-panning, jet-skiing, skiing and kayaking. For those who prefer terra-firma, there are over 460 miles of trails, ranging from wide, easy grades to rough, rocky and steep grades for hikers, backpackers, and horseback riders of every level to enjoy. Many will also recognize the Pacific Crest Trail, a portion of which runs through Trinity County. Visitors and residents enjoy amazing natural beauty, a rural environment, and spectacular photo opportunities!
Closing Date/Time: 7/5/2019 11:59 PM Pacific