Under supervision, performs a variety of intake and ongoing case management tasks; utilizes automated system to conduct in-depth and analytical interactive interviewing and fact finding to authorize benefits for all public assistance programs; to identify and refer clients in need of health, social and/or employment services to other staff members or community resources; to perform other related duties, as assigned.
The Family Service Representative I is the entry level classification in the Family Service Representative series. Incumbents in this classification work under close supervision in a trainee capacity, with a portion of time in formal classroom training. The Family Service Representative II is the journey level classification in the series. Incumbents in this classification carry a caseload of moderate difficulty, have high client contact and make independent decisions on a majority of issues regarding eligibility and benefits.Minimum Qualifications FAMILY SERVICES REPRESENTATIVE IOPTION IExperience:
One year full-time experience in an Eligibility Specialist Trainee classification in an Interagency Merit System (IMS) county.OPTION IIExperience:
One (1) year of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits and two (2) years of clerical work involving public contact.OPTION IIIExperience:
Two (2) years of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits.OPTION IVExperience:
Four (4) years of full-time clerical work involving public contact, interviewing, math computations, completion of forms or eliciting information from the public.OPTION VEducation:
Graduation from an accredited four-year college or university.
Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two (22.5) quarter units equals six months of experience.
While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.Supplemental Information ADDITIONAL INFORMATION
- A valid California driver's license and DMV clearance may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
- Applicants for positions within the Human Services Agency are subject to a criminal history background check.
- Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
- Recruitments that note continuous under the closing date are subject to close at any time. Applications will not be accepted after a continuous recruitment is closed.
- At the discretion of Merced County Human Services Agency, and with the approval of Merit System Services, qualified candidates certified to the eligible list established by this exam may be appointed to the Family Services Representative II level if the appointee meets the Family Services Representative II minimum requirements. Bi-weekly salary for the II level is $1622.40 - $1973.60
- The written exam date will be determined once the recruitment closes.
If you would like to have Veteran's preference points included as part of the application packet, please attach a copy of your DD-214 form.
PLEASE NOTE: Applicants, who receive a passing score on a written or oral examination, shall be eligible to receive credit for an additional five (5) points to be added to the final examination score. Veteran's preference is allowed only on initial entrance into County service and shall not affect the order of eligibility on any other employment lists.
For the purpose of this section, a veteran is one who has received an honorable discharge from active duty, and has served:
1. During one of the following wartime or equivalent periods:Sept. 11, 2001 to End of Operation Iraqi Freedom
Aug. 2, 1990 to Jan. 2, 1992
Jan. 31, 1955 to Oct. 15, 1976
2. During peacetime for which service a campaign or expeditionary medal has been authorized by the Government of the United States and where discharge was under honorable conditions. This would include Lebanon, Grenada and Southwest Asia.
A copy of the discharge form (DD-214) shall be submitted to CPS HR Consulting for each position applied for, along with an application for employment requesting such preference, on or before the final filing date specified on the job announcement. Failure to submit the required credentials (DD-214) prior to the final filing date will be deemed a waiver of credits.EXAMINATION INFORMATION
If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at email@example.com at or 916-323-2362 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.ABOUT MERCED COUNTY
Merced County is located in the northern part of the San Joaquin Valley in central California, an area earning worldwide acclaim for its rich agriculture, and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced, the self-proclaimed Gateway to Yosemite, has a population of approximately 81,102, yet retains the charm of a small town with amenities routinely found in larger communities. Merced's revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the state's heritage. It is a peaceful, quiet, and friendly area with an abundance of beautiful bike paths, and offers choices of higher education in UC Merced and Merced College. From a political perspective, Merced County is considered to be a bellwether county, having voted for the successful presidential candidate in every election from 1972 to 2012.
Closing Date/Time: Continuous