City and County of Denver Denver, Colorado, United States
Jun 08, 2019Full Time
About Our Job Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 61.4 million passengers last year and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment. Denver International Airport (DEN) is currently seeking a Concourse Concessions Manager to join the Concessions Department. The Concourse Concessions Manager will oversee concessions from concept to open and will supervise a staff of Contract Administrators. In this role we are looking for a strategic leader to develop and implement the Concession Strategic Plan in support of Denver International Airport's (DEN) overall business plan and strategic goals in collaboration with the leadership team. This individual will collaborate with the Commerce Hub, and concessionaires to deliver and maximize customer experience to all who visit and work at Denver International Airport. As the Concourse Concessions Manager, you can expect to: Support the implementation of the Concession Master Plan and Opportunities on the concourses to support the achievement of the overall airport operation objectives. Develop, support and facilitate current and future concession opportunities in food and beverage, retail and other passenger services or businesses on an identified concourse. Acts as liaison between concessionaires and airport personnel on decisions for store locations and maintenance. Also serves as liaison between concessionaires and Finance. Collaborate to identify and support key competencies and key performance indicators (KPI) which successfully drive the concession program at DEN. Support concession program activities including Request for Proposal development, outreach, and managing the initial contracting process. Acts as liaison between tenant finish group and concessionaire to ensure development deadlines are met. Support the Concessions Master Plan strategy by working closely with other concourse teams to ensure consistency across the program. Review leases and contracts with concessionaires to ensure compliance with terms and conditions while ensuring a business-friendly operating environment. Ensures a business-friendly operating environment with clear expectations for tenants, business partners and staff. Collaborate with leadership to support processes and plans to respond to the dynamic daily environment of a major, international airport. Coach, mentor and support concourse team. Champion continuous improvement and provide training and development opportunities. Manage complex customer, tenant and contractor issues. Assist with financial and business planning and analysis, including strategies to meet business needs of the Concessions program. Prepare and present reports to leadership relating to areas of responsibility. While the full pay range of this Job Classification is $87,200 - $139,520, our target hiring salary for this position is between $87,520 - $113,360, depending on education, experience and qualifications. About You We are looking for a very experienced leader with superb business and political acumen, sound understanding of strategic business practices, is outcome oriented, has experience leading staff at all levels, and a proven track record of excellent performance within a very complex enterprise. We are also looking for an innovative thinker, with drive and ingenuity to help us achieve DEN's vision for concessionaire offerings. Our Ideal Candidate will have: A minimum of 5 years of experience, with at least 2 years of experience including budget, process, policy and decision-making experience Demonstrated (proven) leadership skills managing professional and technical level staff Experience with business process improvement activities Experience in driving an organization to achieve measurable results through continuous improvement Decision making experience including planning and organizing multiple programs, projects and operations simultaneously Provide strong written and verbal communication skills We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Bachelor's Degree in a related field based on a specific position(s). Experience: Three years of experience at the type and level of an Administrator II in a specialized functional area. Equivalency: One year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements License/Certifications: None FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CA2309 Administrator III To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Pay Range Pay Range $87,200.00 - $139,520.00 Agency Denver International Airport Assessment Requirement The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.